What is Responsible Gaming?
Responsible gaming means enjoying gambling as a form of entertainment while maintaining full control over your time and money. At Lottoland Pokies, we believe that gambling should always be fun and never become a source of stress or financial hardship.
Responsible gaming involves understanding the risks, setting clear boundaries, and knowing when to take a break. It means only gambling with money you can afford to lose, never chasing losses, and treating wins as a bonus rather than an expectation. Most importantly, it means recognising the early warning signs if gambling starts to become a problem.
Lottoland Pokies is committed to providing a safe and transparent gaming environment. We offer a range of tools and resources to help you manage your gaming behaviour and ensure your experience remains enjoyable.
Self-Assessment: Is My Gambling a Problem?
Take a moment to honestly answer the following questions. If you answer "yes" to two or more, it may be time to seek help:
- Do you spend more money on gambling than you can comfortably afford?
- Do you find yourself gambling for longer periods than you originally planned?
- Do you chase losses by continuing to gamble to try to win back money?
- Have you borrowed money or sold possessions to fund gambling?
- Has gambling caused arguments with family, friends or colleagues?
- Do you feel restless or irritable when trying to reduce or stop gambling?
- Do you gamble to escape problems, stress or feelings of depression?
- Have you lied to others about how much time or money you spend gambling?
- Have you neglected work, study or family responsibilities because of gambling?
- Do you feel a need to gamble with increasing amounts of money to achieve the same excitement?
If any of these questions resonate with you, please don't hesitate to reach out for support. Help is available 24/7 and completely free of charge.
Tools for Responsible Gaming
Lottoland Pokies provides several tools to help you stay in control of your gaming. All tools can be activated in your account settings:
Deposit Limits
Set daily, weekly or monthly deposit limits. Once reached, no further deposits can be made until the period resets. Limit increases have a 24-hour cooling-off period.
Loss Limits
Set a maximum amount you're prepared to lose over a given period. Once your loss limit is reached, you'll be unable to continue playing until the limit resets.
Session Limits
Set a maximum duration for your gaming sessions. When the time is up, you'll be automatically logged out and unable to continue for a set period.
Reality Check
Receive periodic pop-up notifications reminding you how long you've been playing and your session results. Choose intervals of 30, 60, 90 or 120 minutes.
Self-Exclusion
Temporarily or permanently exclude yourself from the platform. Options range from 24 hours to permanent exclusion. During this time, your account is completely inaccessible.
Account Closure
You can request a permanent account closure at any time by contacting our support team. Any remaining balance will be returned to you via your preferred withdrawal method.
Help & Support for Problem Gambling
If you or someone you know is struggling with problem gambling, the following Australian organisations offer free, confidential support:
Gambling Help Online
Phone: 1800 858 858 (free, 24/7)
Website: www.gamblinghelponline.org.au
Live chat, phone counselling and email support available around the clock.
Gamblers Anonymous Australia
Website: www.gaaustralia.org.au
Peer support meetings and a 12-step recovery programme for people affected by problem gambling.
Lifeline Australia
Phone: 13 11 14 (free, 24/7)
Website: www.lifeline.org.au
Crisis support and suicide prevention services for anyone in distress.
18+ Age Verification
Online gambling in Australia is strictly restricted to persons aged 18 years and over. Lottoland Pokies takes its responsibility to prevent underage gambling very seriously. We implement the following measures:
- Mandatory KYC Verification: All players must verify their identity with a valid photo ID before making their first withdrawal.
- Age Check at Registration: Date of birth is verified during the registration process.
- Document Verification: Australian driver's licence or passport is required to confirm your age.
- Account Closure: Any account found to belong to a person under 18 will be immediately closed and all winnings forfeited.
We encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites. Recommended tools include Net Nanny, Qustodio and Norton Family.
Frequently Asked Questions about Responsible Gaming
What is responsible gaming?
Responsible gaming means treating gambling as a form of entertainment, not as a way to make money. It involves setting clear limits on time and money spent, never chasing losses, and recognising when gambling stops being fun. At Lottoland Pokies, we provide tools to help you stay in control.
How do I set deposit limits at Lottoland Pokies?
You can set daily, weekly or monthly deposit limits directly in your account settings under 'Responsible Gaming'. Once a limit is set, it takes effect immediately. Increases to limits have a 24-hour cooling-off period to protect you from impulsive decisions.
Can I temporarily exclude myself from Lottoland Pokies?
Yes, you can self-exclude for periods of 24 hours, 7 days, 30 days, 3 months, 6 months or permanently. During self-exclusion, you cannot access your account, make deposits or play any games. Contact our support team or use the self-exclusion tool in your account settings.
What is a reality check?
A reality check is a pop-up notification that appears at regular intervals during your gaming session to remind you how long you've been playing and how much you've spent. You can set the frequency of these reminders in your account settings — for example, every 30, 60 or 120 minutes.
Where can I get help with problem gambling in Australia?
In Australia, you can contact Gambling Help Online on 1800 858 858 (free, 24/7) or visit www.gamblinghelponline.org.au for live chat and email support. You can also contact Gamblers Anonymous Australia at www.gaaustralia.org.au for peer support meetings and resources.
Is there an age restriction for online gambling in Australia?
Yes, you must be at least 18 years of age to gamble online in Australia. Lottoland Pokies conducts strict age verification during the KYC process. Anyone found to be underage will have their account closed immediately and any winnings forfeited.
Remember: gambling should always be fun. If it's no longer enjoyable, it's time to stop.